Cancellation & Refund Policy

At EVIKART, we strive to provide our customers with the best shopping experience possible. We understand that sometimes situations may arise where you need to cancel an order or request a refund. We have developed the following policy to ensure fairness and transparency for all our customers:

Order Cancellation:

• Cancellation Period: You may cancel your order within 48 hours of placing it, provided that the order has not yet been processed or shipped. Orders that have already been processed or shipped cannot be cancelled.
• Cancellation Procedure: To cancel an order, please contact our customer support team via email or phone with your order details. We will do our best to accommodate your request as quickly as possible.
• Cancellation Confirmation: Once your cancellation request is received and processed, we will send you a confirmation email notifying you of the cancellation. Please note that cancellation requests are subject to review and approval by our team.

Refund Policy:

• Eligibility for Refunds: Refunds will be issued only under the following circumstances:
  The item(s) you received is defective, damaged, or incorrect.
  The item(s) you ordered is out of stock, and we are unable to fulfill your order.
  Your order is cancelled within the specified cancellation period and meets the cancellation criteria.
• Refund Process: If you are eligible for a refund, we will initiate the refund process within 7 business days of approving your request. Refunds will be issued using the original payment method used for the purchase.
• Refund Confirmation: Once your refund is processed, you will receive a confirmation email with details of the refund amount and the timeframe for the funds to reflect in your account. Please note that the processing time for refunds may vary depending on your payment method and financial institution.
• Non-Refundable Items: Certain items may not be eligible for refunds, including but not limited to:
  Digital products or downloadable content.
  Personalized or custom-made items.
  Perishable goods.
  Items marked as final sale or clearance.

Exchanges:

• Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

Policy Changes:

• We reserve the right to modify or update our cancellation and refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
• By placing an order with EVIKART, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation and refund policy.

If you have any questions or concerns regarding our policy, please contact our customer support team for assistance.

Thank you for shopping with us!

EVIKART